Customer Success Specialist

Autosled is the next generation automotive transportation logistics platform and marketplace that provides a new level of technology-first capabilities and efficiencies for the entire automotive transportation ecosystem including dealers, brokers, fleet managers, transporters, auctions, and partners. New and used cars, trucks, motorcycles, classic and luxury vehicles are all regularly shipped nationwide with our app.

We are seeking a Customer Account Specialist – Software/Phone-Based to join our team!

Responsibilities:

  • Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction
  • Partner with our Business Development Manager to establish and develop strong relationships with new and existing clients
  • Serves as a point of contact to resolve client issues working with team lead and management
  • Help identify and build best practices
  • Provide management with requested reports and documents
  • Implement company culture, value and policies

Qualifications:

  • High School Diploma or GED required with some college preferred
  • At least 2 year of experience in sales, customer service, account management, or similar functions
  • Ability to build rapport with all clients and employees
  • Strong organizational skills
  • Excellent written and verbal communication skills
  • Bilingual. Russian or Spanish a plus

Benefits:

  • Competitive salary
  • Medical, dental, and vision benefits
  • Flexible schedules and personal time off (PTO)
  • 401(k)
  • Opportunity for growth within the company

Visit us at www.autosled.com

Autosled is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type: Full-time

Pay: From $38,000.00 per year

Benefits:

  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • Weekend availability

Supplemental Pay:

  • Bonus pay

COVID-19 considerations:
No client facing required in role. Candidates will need to be able to commute into the office.

Ability to commute/relocate:

  • Rockville, MD 20852: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • Are you bilingual? If yes, what language/s?
  • Salary Expectations

Experience:

  • Customer Service: 2 years (Preferred)

Work Location: One location

Autosled is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.