Effective Date: December 2, 2019
COLLECTION OF YOUR INFORMATION
We may collect information about you in a variety of ways. The information we may collect on or through the App includes:
Personally-identifiable information, such as your name, postal address, email address, telephone number, or any other information the App collects that is defined as personal or personally identifiable information under any applicable law (“personal information”) that you may voluntarily give to us when you choose use or access the App. You are under no obligation to provide us with personal information of any kind, however your refusal to do so may prevent you from using certain features of the App.
We may request permission for the App’s collection of precise location data from your device via the permission system used by your mobile operating system. If you initially permit the collection of such information, you can later disable it by changing the location settings on your device, however, if you disable the collection of such information, you may not be able to use the App.
Information our servers may automatically collect when you access the App, such as IP address, device ID, browser type, operating system, access times and pages you have viewed directly before and after accessing the App.
The information we collect automatically is statistical data and does not include personal information, but we may maintain it or associate it with personal information collected in other ways or received from third parties. It helps us to improve the App and to deliver a better and more personalized service.
The technologies we may use for this automatic data collection may include cookies, pixel tags and other tracking technologies.
Financial information, such as data related to your payment method, that we may collect when you purchase services from or through the App.
If you permit the App to access the camera or images on your device, you may be able to upload images to the App.
USE OF PERSONAL INFORMATION
We and our service providers use personal information for our legitimate business purposes, including the following:
Providing the functionality of the App and communicating with you
- To provide information about shippers and carriers, including personal information and location information, to one another.
- To respond to your inquiries, fulfill your requests, complete your transactions and provide you with related customer service.
- To send administrative information to you, such as changes to our terms, conditions and policies, as well as marketing communications that we believe may be of interest.
- To personalize your experience on the App.
Accomplishing our business purposes
- For data analysis, such as to improve the efficiency of our App;
- For audits, to verify that our internal processes function as intended and are compliant with legal, regulatory or contractual requirements;
- For fraud and security monitoring purposes, such as to detect and prevent cyberattacks or attempts to commit identity theft;
- For developing new products and services;
- For enhancing, improving or modifying our App;
- For identifying usage trends, such as understanding which parts of our App are of most interest to users;
- For determining the effectiveness of our promotional campaigns; and
- For operating and expanding our business activities.
We engage in these activities to manage our contractual relationship with you, to comply with a legal obligation and/or because we have a legitimate business interest.
DISCLOSURE OF YOUR INFORMATION
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
By Law or to Protect Rights
If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies or to protect the rights, property or safety of others, we may share your information as permitted or required by any applicable law, rule or regulation.
Third Party Service Providers and Partners
We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service and marketing assistance.
With your consent, we may share your information with third parties for marketing purposes, as permitted by law.
Other Third Parties
We may share your information with advertisers and actual and potential investors for the purpose of conducting general business analysis.
Sale or Bankruptcy
THIRD PARTY WEBSITES
We will retain your personal information for as long as needed or permitted in light of the purpose(s) for which it was obtained. The criteria used to determine our retention periods include the length of time we have an ongoing relationship with you, when we have a legal obligation to which we are subject or as advisable in light of legal requirements.
SECURITY OF YOUR INFORMATION
We use administrative, technical and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts no security measures are perfect or impenetrable and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information to us.
JURISDICTION AND CROSS-BORDER TRANSFER
Your personal information may be stored and processed in any country where we have facilities or in which we engage service providers, and by using the App you consent to the transfer of information to countries outside of your country of residence, including the United States, which may have data protection rules that are different from those of your country. In certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities in those other countries may be entitled to access your personal information.
POLICY FOR MINORS
The App is not intended for individuals under 18 years of age. We do not knowingly solicit information from or market to individuals under 18 years of age. If you become aware of any data we have collected from individuals under 18 years of age, please contact us using the contact information provided below.
You may not send us any sensitive personal information (e.g., social security number, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background or trade union membership) on or through the App or otherwise.
CONTROLS FOR DO-NOT-TRACK FEATURES
OPTIONS REGARDING YOUR INFORMATION
You may at any time review or change the information in your account or terminate your account by emailing us at firstname.lastname@example.org or by updating your account information directly in the App.
Upon your request to terminate your account, we will deactivate or delete your account and personal information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Service and/or comply with legal requirements.
Emails and Communications
If you no longer wish to receive correspondence, emails or other communications from us, you may opt-out by emailing us at email@example.com or by updating your account settings page on the App.
If you no longer wish to receive correspondence, emails or other communications from a third party, you are responsible for contacting the third party directly.