Customer Success Specialist

Autosled is the next generation automotive transportation logistics platform and marketplace that provides a new level of technology-first capabilities and efficiencies for the entire automotive transportation ecosystem including dealers, brokers, fleet managers, transporters, auctions, and partners. New and used cars, trucks, motorcycles, classic and luxury vehicles are all regularly shipped nationwide with our app.

We are seeking a Customer Account Specialist – Software/Phone-Based to join our team!

Responsibilities:

  • Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction
  • Partner with our Business Development Manager to establish and develop strong relationships with new and existing clients
  • Serves as a point of contact to resolve client issues working with team lead and management
  • Help identify and build best practices
  • Provide management with requested reports and documents
  • Implement company culture, value and policies

Qualifications:

  • High School Diploma or GED required with some college preferred
  • At least 2 year of experience in sales, customer service, account management, or similar functions
  • Ability to build rapport with all clients and employees
  • Strong organizational skills
  • Excellent written and verbal communication skills
  • Bilingual. Russian or Spanish a plus

Benefits:

  • Competitive salary
  • Medical, dental, and vision benefits
  • Flexible schedules and personal time off (PTO)
  • 401(k)
  • Opportunity for growth within the company

Visit us at www.autosled.com

Autosled is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type: Full-time

Pay: From $38,000.00 per year

Benefits:

  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • Weekend availability

Supplemental Pay:

  • Bonus pay

COVID-19 considerations:
No client facing required in role. Candidates will need to be able to commute into the office.

Ability to commute/relocate:

  • Rockville, MD 20852: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • Are you bilingual? If yes, what language/s?
  • Salary Expectations

Experience:

  • Customer Service: 2 years (Preferred)

Work Location: One location

Autosled is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Customer Account Specialist

Autosled is the next generation automotive transportation logistics platform and marketplace that provides a new level of technology-first capabilities and efficiencies for the entire automotive transportation ecosystem including dealers, brokers, fleet managers, transporters, auctions, and partners. New and used cars, trucks, motorcycles, classic and luxury vehicles are all regularly shipped nationwide with our app.

We are seeking a Customer Account Specialist – Software/Phone-Based to join our team!

Responsibilities:

  • Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction
  • Partner with our Business Development Manager to establish and develop strong relationships with new and existing clients
  • Serves as a point of contact to resolve client issues working with team lead and management
  • Help identify and build best practices
  • Provide management with requested reports and documents
  • Implement company culture, value and policies

Qualifications:

  • High School Diploma or GED required with some college preferred
  • At least 2 year of experience in sales, customer service, account management, or similar functions
  • Ability to build rapport with all clients and employees
  • Strong organizational skills
  • Excellent written and verbal communication skills
  • Bilingual. Russian or Spanish a plus

Benefits:

  • Competitive salary
  • Medical, dental, and vision benefits
  • Flexible schedules and personal time off (PTO)
  • 401(k)
  • Opportunity for growth within the company

Visit us at www.autosled.com

Autosled is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type: Full-time

Pay: From $38,000.00 per year

Benefits:

  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Paid training
  • Vision insurance

Schedule:

  • Monday to Friday

Supplemental Pay:

  • Bonus pay

COVID-19 considerations:
No client facing required in role. Candidates will need to be able to commute into the office.

Ability to commute/relocate:

  • Rockville, MD 20852: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • Are you bilingual? If yes, what language/s?
  • Salary Expectations

Experience:

  • Customer Service: 2 years (Preferred)

Work Location: One location

Autosled is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Automotive Veteran Bart Schuster and Leading Business Intelligence Engineer David Darden Join Autosled’s Executive Team

Automotive Veteran Bart Schuster and Leading Business Intelligence Engineer David Darden Join Autosled’s Executive Team

The new VP of Business Development and VP of Data & Analytics signal a strengthening of the company’s focus on reimagining data-driven automotive transport

ROCKVILLE, MD – February 22, 2022– Autosled, Automotive’s modern digital retail logistics marketplace, has made significant strides in reimagining the vehicle transport process with the recent additions of Bart Schuster and David Darden to its leadership team.

Schuster joins Autosled as Vice President of Business Development. In this role, he oversees Autosled’s nationwide sales expansion efforts, strategic OEM partnerships and the Federal sector division. Schuster brings to Autosled over twenty-four years of automotive experience – thirteen years in retail dealerships and eleven years working for various OEMs. Most recently, he worked as a Regional General Manager for Nissan Motor Corporation, guiding the region’s dealers to increase customer satisfaction and profitability. Schuster’s expertise in successfully developing and implementing both business relationships and customer loyalty comes at a pivotal time for Autosled’s nationwide growth.

“Bart’s background in logistics, retail dealership operations and OEM regional management provides the exact type of experiences that are pivotal as Autosled continues to scale. His deep-rooted connections with Dealer Principals throughout the United States, as well as his reputation within the Nissan, Volkswagen, and Audi families has already proved instrumental in Autosled’s growth” noted David Sperau, co-founder and Autosled’s Chief Revenue Officer.

Darden joins Autosled as Vice President of Data & Analytics. A seasoned data engineering and analytics leader, Darden brings over 20 years of experience in the technology industry with companies ranging from start-ups to Fortune 50 companies. Before joining Autosled, David was the Director of Business Intelligence Engineering at Big Fish Games, one of the world’s largest producers and distributors of casual games. He built the big data platform to drive business decisions and analytics with data-driven decision-making as a core company competency. After Churchill Downs acquired Big Fish, Darden also designed and led distributed teams to create new data platforms and products for other companies across the corporation. He then refined his skills as the Director of Data & Analytics at Palmetto, where he led the team that built a modern data platform to support a clean technology software and fulfillment platform. David’s passion is driving business performance through advanced technology and approaches that deliver results to diverse groups of customers. Darden’s expertise will be a vital part of creating the next-generation automotive transportation logistics platform at Autosled to continue its expansion in the $18 billion vehicle transport industry.

“David’s extensive experience in data analytics and customer gamification are things that Autosled wants to leverage in order to help build programs and incentives that match the needs of our customers- both shippers and transporters,” continued David Sperau, co-Founder and CRO of Autosled. “The experiences that he brings, having worked with marketplaces, online gaming companies and Microsoft, make him a great addition to Autosled’s leadership team.”

About Autosled

Autosled provides seamless digital vehicle shipment options for dealers, transporters, auctioneers, brokers, and individuals that are relocating. New and used cars, trucks, motorcycles, classic and luxury vehicles are delivered nationwide. Autosled offers enclosed and open door-to-door transport for residences and businesses. Dealers save time and move inventory faster. Services include: custom price quotes, secure online payments, electronic accounting and invoicing, online vehicle shipment scheduling, verified transporter insurance and a vetted network. Vehicles delivered through Autosled are protected, with real-time GPS vehicle tracking, and instant communication with transporters throughout the process.

5 Reasons Why Transporters Should Use Autosled

5 Reasons Why Transporters Should Use Autosled

Autosled strives to make the lives of auto-industry workers easier by streamlining internal processes. Our app makes car shipments across states simple and digital. Dealers who use Autosled request car shipments and corresponding transporters accept loads. With our free technology, transporters can glean a variety of benefits. Learn more about how Autosled works to solve common pain points below.

1. Get paid quick

Perhaps the greatest advantage of using Autosled, from the transporter perspective, is the guaranteed prompt payments. Gone are the days where transporters have to chase down a paycheck for completed jobs. With Autosled, we ensure that all transporters receive payment within two business days of a completed job. Even better, Autosled doesn’t have a service fee. When transporters sign up for Autosled, they provide their contact information, a valid bank account for direct deposit, an active DOT/MC number, and valid insurance information and they are up and running.

2. Cut down on paperwork

Another plus of our app is its ability to reduce the amount of paperwork necessary for car shipments. On top of that, all paperwork is stored digitally, so users can refer back to it if need be. Instead of piles of paperwork and countless calls back and forth, transporters just complete the video bill of lading (BOL), the first of its kind, to verify the condition of the car before and after transport. From there, Autosled provides electronic invoicing. It’s that easy.

3. Find and accept loads easily

In our app interface, transporters can see a plethora of loads in need of shipment from dealers across the Mid-Atlantic. Much like Uber, accepting a load shipment requires only a few clicks. Rather than hunting down business, transporters can get business to come to them with Autosled’s free app. Our technology makes load management and route optimization straightforward. When they enter the app, transporters provide preferences, such as current capacity, availability schedule, and target endpoint location in our system. From there, our technology identifies the best candidates for a shipment. 

4. Increase Income

One of the best app features of all comes down to efficiency, as well as profitability. Transporters can maximize their truck capacity by taking on multiple loads. That way, they make more money per trip by keeping their truck at capacity. Our app technology helps to recommend transporters with loads that correspond to their destinations and preferences. Let us help you keep your truck and pockets full!

5. Minimize Deadheading

By keeping trucks full, Autosled also contributes to sustainability efforts by cutting back on deadheading. Deadheading refers to wasteful miles driven without cargo or passengers. Full trucks mean higher earnings for transporters and a greener environmental impact. Everybody wins.

Using the Autosled app makes hauling cars simple. Register with Autosled or download our app in the AppStore for Apple or Android.

5 Reasons Why Dealers Should Use Autosled

5 Reasons Why Dealers Should Use Autosled

Shipping a car the traditional way, as car dealers know is a tedious process. From making countless calls to transporter contacts to wading through paperwork, significant dealership employee time is expended in the process of moving a vehicle. With the free Autosled dashboard, getting a car shipped is effortless and quick on the dealer side. 

Our marketplace of transporters can easily accept dealer loads that are inputted into our system. From there, once the shipment is assigned to a transporter, dealers can track their car to its destination. Read more below about all the amazing benefits of Autosled for dealers. 

Precise GPS Tracking

A huge advantage of our dashboard is its ability to track vehicles via GPS from their start points to their endpoints in real-time. Gone are the days where dealers have to chase down their cars, are unable to locate vehicles, or can’t give specific arrival time estimates. With Autosled, your dealership knows where its vehicles are at all times.

Real-Time Pricing Quotes

Autosled can also save dealerships time figuring out pricing for their vehicle shipments. We will do the work for you by giving quick and accurate pricing quotes to dealers. We also strive to make our prices as competitive as possible in the market.

Seamless Payment Accounting

Another huge plus to our dashboard is its ability to help users stay organized, all while going paperless. Dealers easily can reference their previous payments for vehicle shipments, so there is no need to hunt through stacks of paper. Autosled enables dealers to clearly keep track of the money they have spent on shipments, all in one centralized space.

Video BOL and Condition Reports

One of our dashboard’s most innovative features is its video bill of lading (BOL), the first of its kind. Dealers can view this interactive condition report submitted by transporters. The video BOL gives a detailed and interactive view of the vehicle before and after transport, so any signs of damage during transport are easy to detect. 

Quick Communication with Transporters via Instant Chat

Finally, the Autosled dashboard keeps dealers in close contact with transporters hauling their vehicles. Our instant chat allows for rapid and easy communication between transporters and dealers. 

Using Autosled makes shipping cars simple and digital. Register with Autosled at and download our app in for iPhone or for Android.