Autosled Experiences Exponential Growth Heading Into The Remainder of 2023

Autosled Experiences Exponential Growth Heading Into The Remainder of 2023

Vehicle Moves, Transporter Network, and Staff All Increased Despite Industry Changes

ROCKVILLE, MD – June 26, 2023– Autosled, a leading provider of digital technology for vehicle logistics, announced that it has experienced remarkable growth across all areas of the business- its transporter network, staff, retail automotive dealer signups, and vehicle moves. In the face of supply chain constraints hitting retail automotive and an accelerated rate of change impacting the transportation industry, Autosled has emerged as a disruptive mobility and digital logistics service provider with a proven track record of excellence.

Founded by brothers Dan and David Sperau, the company began serving dealers just over two years ago and has increased its vehicle moves by 10X- now partnering with over 1,000 retail automotive dealerships nationwide. This is a direct result of Autosled’s intentional focus on excellent customer service, feedback-driven product improvements, and unwavering business integrity. 

“Our commitment to continuous improvement is rooted in actively listening to our clients, as they serve as the primary catalyst for innovation within Autosled,” noted Dan Sperau, Autosled’s co-founder and chief executive officer. “We’re excited about the technology we have on our road map that will shift this industry into the future. Autosled’s overarching objective is to become the largest global automotive logistics platform. While this may seem ambitious, David and I are resolute in our pursuit of a frictionless, all-encompassing solution that addresses the problems faced by our clients and the entire transport ecosystem.”

To accommodate the increase in retail dealership demand and vehicle moves, Autosled has expanded its transporter network substantially. With a current nationwide network of over 11,000 transporters and growing, the company has quickly refined its business operations accordingly. 

We have made a commitment to excellence for our dealer groups, transporters and direct customers”, noted Marlena Jasso, vice president of operations for Autosled. “Our team makes sure we incorporate customer feedback into tangible actions that continue to provide value and savings to our customer base. We look forward to the continued partnerships and growth.” 

In order to support the increase in both vehicle moves and transporter demands, Autosled more than doubled its full-time staff. Autosled now employs individuals worldwide that speak multiple languages including: English, French, Portuguese, Russian, Spanish, Ukrainian, and Russian. Coinciding with its team’s expansion, Autosled has begun partnering with automotive manufacturers (OEMs) to provide vehicle shipment efficiency for both rail yards and ports, while continuing to refine its core products and services. 

About Autosled

Autosled provides seamless digital vehicle shipment options for dealers, transporters, auctioneers, brokers, and individuals. As a tech first company, Autosled’s web and phone platforms create a marketplace between shippers and transporters that are faster, cheaper and more reliable. Services include custom price quotes, secure online payments, electronic accounting and invoicing, online vehicle shipment scheduling, verified transporter insurance and a vetted network. Vehicles delivered through Autosled are trackable, with real-time GPS and communication with transporters throughout the process. For more information, visit:


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10 Easy Ways to Elevate Customer Service In Your Business

10 Easy Ways to Elevate Customer Service In Your Business

By: Marlena Jasso, VP of Operations

1) Communicate Often and Honestly.

This is true for both internal and external interactions. Whether you’re providing updates to your staff, partners, or customers, don’t wait to communicate. Establishing regular dates and times for updates reassures both internal and external teams that their ideas, concerns, or accounts are treated as utmost priorities. It’s far less stressful for everyone when you communicate in smaller, more frequent intervals. Waiting until you have one large resolution (or all of the answers) not only makes the customer wait longer for information, but increases his or her frustration.  

2) Mistakes – Ownership and Resolution

All companies are made up of humans and humans have a 100% chance of making a mistake at some point. The good news is that customers know this, so that isn’t the real problem. The problem occurs when companies don’t take accountability for their actions. The same also goes for anyone who is an extension of your company. For example, at Autosled, there are over 11,000 drivers who are not Autosled employees, but represent Autosled to our customers. If one of them makes a mistake, Autosled takes accountability for it – whether it’s a simple typo or a driver running late. Mistakes happen, own them quickly and do your best to rectify them. Nothing is more infuriating to a customer than an employee who won’t acknowledge that the company has failed to meet expectations. 

3) Be Human 

Empathy is not the same thing as sympathy. You don’t have to sympathize with everyone in order to understand what they are dealing with. Using Autosled as an example, let’s say a vehicle was being shipped as a surprise birthday gift, but the driver gets stuck in a snowstorm in the Midwest. You can’t control the weather, but you can seek to empathize with that customer’s disappointment and frustration. Acknowledging a customer’s feelings can go a long way, even when nothing can be done. 

4) Be Professional

This should be the default for every customer conversation but it still warrants saying. Always be professional! If a customer is expressing heightened emotions, maintaining an attitude of professionalism throughout the conversation helps to de-escalate the situation.

5) Listen More Than You Talk

Customers want to be heard. This isn’t possible if they’re spending the entire conversation listening to your staff talk. Ask questions- both for context and clarity. Help paraphrase what they’re saying. Example: “So, if I’m understanding you correctly, your biggest concern is ______. Is that right?” Customers want their point of view to be validated. 

6) Under Promise and Over Deliver

Setting expectations upfront is key to customer satisfaction. Always tell people what you can do, and never what you can’t. If you need to double check with a manager or different team at your company regarding an issue, do that before giving an update to the customer.  At Autosled, we often check in with drivers personally for status updates.  It’s more important to be accurate with your information, than to simply tell the customer what they want to hear.

7) Understanding Various Needs

For the team here at Autosled, this means understanding the needs of both our dealers and our transporters in detail. It’s only from that basis of knowledge that we can work to accommodate both sets of customers. For example, many transporters speak Russian or Ukrainian, which isn’t something we’ve found as common among our retail dealership customers. In order to support our growing transporter network, we hired full-time staff that are fluent in Russian and Ukrainian, amongst other languages. This met a need that was expressed from that part of our customer base.

8) Tailored Solutions

Take the time to understand their individual needs and preferences. Remember, what might work for a large customer may not necessarily be the ideal solution for a smaller business. It’s important to customize your approach and offer solutions that align with their specific circumstances. By focusing on personalization and attentiveness, you can ensure that your clients receive the most suitable care for their operations. 

9) Give Knowledge Freely

Embrace a culture of knowledge sharing and collaboration. Recognize that sharing a solution, even if it’s not perfect, can lead to collaborative problem-solving and ultimately provide the best outcome for your customers. It fosters trust, strengthens the relationship, and demonstrates your commitment to their success. Remember, perfection is not always attainable, but through collaboration and transparency, you can work together with your customers to find the most suitable and effective solutions.

10) Be Present 

This is just sound advice for all interpersonal relationships and interactions, but it can become the difference between a win or a loss for your business. When interacting with people, answering phone calls or emails needs to wait. True emergencies are an exception, but most phone calls and emails do not fall into that category. Respect the people you are meeting with and the time they’ve chosen to give to you. This applies to internal and external staff, customers and partners. Be present and available so that you both can gain the most out of every interaction.

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3 Quick Tips for First-Time Electric Vehicle Transporters

3 Quick Tips for First-Time Electric Vehicle Transporters

By: Mike Buerger

Automotive is in the beginning stages of the electric revolution.  Some combustion-powered personal vehicles may stay on the market, but the majority of cars and trucks on the road will be EV’s in the nearer-than-you-think future.  The ability to adapt to this change will sink or float most, if not all companies in the industry.  Here are some tips for transporters that may not be familiar with electric vehicles.

Turn the car off

We’re not trying to insult your intelligence, but remember to turn the car off.  There is no engine or exhaust noise with electric motors so it is easy to misjudge whether one is on or off – a common first experience with EV’s.  The motors won’t pull power while stationary, but the onboard computer and accessories can drain a battery in as little as 24 hours (depending on charge level).  You don’t want to haul a vehicle for days only to not be able to move it off your trailer when you arrive.  Taking an extra few seconds to double-check can save you both money and frustration.   

Towing an EV is probably a bad idea

Electric drivetrains do not work the same as traditional ones.  Not all EV’s come with a “neutral” option that disengages the motor.  Towing an EV with the motor still engaged can cause serious damage to the vehicle.  This is especially important if you work with inoperable vehicles and don’t want to sour relationships with shippers.  Be prepared to deal with this going forward.    

EV’s are heavy

Electric vehicles are heavy because their batteries and protective cases are heavy.  The new GMC Hummer EV weighs just over 9,000 lbs (1,000 lbs heavier than the original Hummer H1).  Even the tiny Nissan Leaf weighs nearly 2 tons!  EV’s have a weight issue and you need to be aware when planning multi-load routes and filling your trailer.  

Technology is changing the future of auto transport.  Stay ahead of the curve by using next-gen tools like the Autosled transporter app.  Sign up for a free account to gain access to our unique load board, load management and BOL system.  Keep your trucks full with the click of a button!

Use of Digital Payments Drives Capacity, Efficiency in Vehicle Transport Biz

Use of Digital Payments Drives Capacity, Efficiency in Vehicle Transport Biz

April 4, 2022

The vehicle transport business has had a lot of manual processes in everything from scheduling to invoicing to payments. 

When car dealers hire transporters to move new and used cars from auction to dealer, from dealer to dealer or from dealer to consumer, it’s been done with phone calls, text messages, emails, paper invoices and checks. 

Dave Sperau, founder and chief revenue officer at Autosled, saw the inefficiencies in this process during his time as a general manager at car dealerships. With 70 vehicles a month being purchased and transported, the paperwork became a full-time job. 

Executives share Insight on Current Auto Transport Trends

Executives share Insight on Current Auto Transport Trends

Monday, Jul. 11, 2022

By Sarah Rubenoff Correspondent

The entire auto industry has been impacted by recent trends in the current business environment, including COVID impacts and labor shortages, supply chain hiccups and more. And perhaps no branch of the industry has been affected as much as the vehicle transport and logistics side of the business. COVID restrictions, a shortage in drivers and new- and used-supply tightening has rocked the industry over the past couple of years.